Terms & conditions

General Terms and Conditions (GTC) of Danish Limousinen-Service GmbH, Senckenberganlage 10–12, 60325 Frankfurt am Main, Hessen (“we”), for limousine, chauffeur and transfer services. This English version is a convenience translation; the German version is legally binding. Version: August 2026

These GTC apply to all contracts for passenger transport and chauffeur services between us and our customers (consumers and businesses). Deviating terms of the customer do not apply unless we expressly agree to them in text form.

The presentation of our services on the website is not a binding offer but an invitation to enquire. In response to your enquiry (via the booking form, phone, e-mail or WhatsApp) you receive an individual offer with a binding fixed price. The contract is concluded when we confirm your booking in text form (e.g. by e-mail or WhatsApp).

We provide transport with vehicle and chauffeur as per the confirmed booking (transfer or booking by time). For airport pickups we track the booked flight; the pickup time adjusts automatically to delays and early landings. 60 minutes of waiting time from the actual landing are included in the fixed price. For all other pickups, 15 minutes of waiting time from the agreed time are included. Additional waiting time is charged pro rata at the hourly rate of the booked vehicle class communicated at booking. We provide a vehicle of the booked class; we may provide an equivalent or higher-class replacement vehicle. Route selection is at the chauffeur’s discretion taking current traffic into account, unless a specific route has been agreed.

Our fixed prices are in euros and include statutory VAT, tolls, fuel and the carriage of normal luggage. We charge no night, weekend or public-holiday surcharges. Payment is at your choice in cash, by debit card or by credit card with the chauffeur. Corporate clients may arrange payment on invoice; invoices are payable within 14 days without deduction.

Cancellations must be made in text form (e.g. e-mail or WhatsApp). The following applies: • up to 24 hours before the agreed pickup time: free of charge • less than 24 hours before pickup: 50% of the agreed fixed price • less than 4 hours before pickup, or no-show: 100% of the agreed fixed price For day and multi-hour charters (8 hours or more), cancellation is free up to 48 hours before the start; thereafter the above rates apply accordingly. Note: for contracts on the transport of passengers there is no statutory right of withdrawal (§ 312(2) no. 5 BGB); the above cancellation terms apply.

We are not liable for delays or cancellations due to force majeure, extreme weather, strikes, official measures or unforeseeable traffic events; in such cases we make every reasonable effort to arrange substitute transport. If we cannot perform a confirmed ride for reasons we are responsible for, we refund any fare already paid in full; § 9 remains unaffected.

Passengers must observe statutory rules, in particular seat-belt requirements, and follow the chauffeur’s safety instructions. If children travel with you, tell us their age and height at booking; we provide suitable child seats free of charge. Smoking is prohibited in the vehicles. The person responsible bears the necessary cleaning or repair costs for damage or excessive soiling of the vehicle caused by a passenger. Transport may be refused if a passenger endangers safety or causes significant nuisance; the claim to remuneration remains in that case.

Normal luggage is included within the capacity of the booked vehicle. Special luggage (e.g. sports equipment, bulky items) must be declared at booking. Animals may be carried by prior arrangement; smaller animals in a suitable carrier.

We are liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. In cases of simple negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely), limited to the foreseeable damage typical for the contract. Our vehicles carry the statutory motor liability insurance. Liability under mandatory statutory provisions remains unaffected. For items left in the vehicle we are liable only in case of fault.

Information on the processing of personal data can be found in our privacy policy.

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence. The contract language is German; this English version is a non-binding convenience translation. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Frankfurt am Main. Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.