Privacy policy

Protecting your personal data matters to us. This privacy policy explains which personal data we process when you visit this website or send a booking enquiry, on which legal basis, and which rights you have. This English version is provided for convenience; the German version is authoritative.

The controller within the meaning of the General Data Protection Regulation (GDPR) is: Danish Limousinen-Service GmbH Senckenberganlage 10–12 60325 Frankfurt am Main Hessen Phone: 0172 8750422 E-mail: info@limoservice-ffm.de A data protection officer has not been appointed, as there is no legal obligation to do so.

This is a static website delivered via the content delivery network (CDN) of Cloudflare (Cloudflare, Inc., USA). When you access the site, the hosting provider processes technically necessary data, in particular your IP address, date and time of access, the page requested, your browser and operating system (server log files). This data serves solely to ensure secure, reliable operation of the website and is deleted after a short period. The legal basis is our legitimate interest in providing the website securely and efficiently (Art. 6(1)(f) GDPR). Where data is transferred to the USA, the transfer is based on the EU Commission’s adequacy decision (EU-US Data Privacy Framework). All fonts on this website are self-hosted; no fonts are loaded from external providers (such as Google Fonts) when you visit.

When you send an enquiry via our booking form, we process the data you provide: name, contact details (phone, e-mail) and ride details (pickup, destination, date, time, vehicle class, optional message). We also record which page brought you to us (e.g. landing page and campaign parameters) so enquiries can be attributed correctly. We use the booking system RideDesk as a processor within the meaning of Art. 28 GDPR. Your enquiry is transmitted to RideDesk in encrypted form and managed there on our behalf. The legal basis is the performance of pre-contractual measures and of the contract (Art. 6(1)(b) GDPR). Enquiries that do not lead to a booking are deleted after six months at the latest. Data on completed rides and invoices is retained within the statutory retention periods (six or ten years, § 257 HGB, § 147 AO).

If you contact us by e-mail or phone, we process your details to handle the enquiry (Art. 6(1)(b) GDPR) or on the basis of our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR).

You may voluntarily contact us via WhatsApp (provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland). Clicking a WhatsApp link opens the app on your device; only then is data (e.g. your phone number and metadata) transmitted to WhatsApp, which may include transfers to the USA. Merely visiting our website transmits no data to WhatsApp. The legal basis is the initiation and performance of the contract (Art. 6(1)(b) GDPR). If you prefer not to use WhatsApp, phone, e-mail and our booking form are equivalent ways to reach us.

Our contact page offers a Google Maps map (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). The map is only loaded after you actively click “Load map”. Only with that click is data (in particular your IP address) transmitted to Google, which may include transfers to the USA (EU-US Data Privacy Framework). The legal basis is your consent (Art. 6(1)(a) GDPR, § 25(1) TDDDG), given by the click. The consent applies to the respective page view; if you do not load the map, no data is transmitted to Google.

If we use Google Analytics 4, this happens exclusively after your explicit consent via our consent banner (Art. 6(1)(a) GDPR, § 25(1) TDDDG) and with IP anonymisation enabled. Before you consent, no analytics cookies are set and no data is sent to Google. You may withdraw consent at any time with effect for the future.

This website sets no tracking or marketing cookies without your consent. Only your consent-banner decision is stored locally in your browser (localStorage) so the banner does not reappear on every visit. This storage is technically necessary (§ 25(2) no. 2 TDDDG).

This website uses TLS encryption throughout (visible as “https://” and the lock symbol in your browser), so data you send to us cannot readily be read by third parties.

You have the following rights regarding your personal data: • Right of access (Art. 15 GDPR) • Right to rectification (Art. 16 GDPR) • Right to erasure (Art. 17 GDPR) • Right to restriction of processing (Art. 18 GDPR) • Right to data portability (Art. 20 GDPR) • Right to withdraw consent with effect for the future (Art. 7(3) GDPR) Right to object (Art. 21 GDPR): where we process data on the basis of our legitimate interest, you may object at any time on grounds relating to your particular situation. An informal message to the contact details above suffices to exercise your rights. You also have the right to lodge a complaint with a supervisory authority; the authority responsible for us is the Hessian Commissioner for Data Protection and Freedom of Information (HBDI), Wiesbaden, Germany.

No automated decision-making, including profiling, within the meaning of Art. 22 GDPR takes place. Providing your data is neither legally nor contractually required; however, we cannot process your enquiry without the details needed for a booking.

Version: August 2026. We update this privacy policy when the legal situation or our data processing changes; the version published here applies.